Air India Express passengers stranded at UAE airport for 19 hours

Passengers were not informed before, they only got to know at the time of boarding.

Shamnad was all prepared to attend his brother’s wedding on Saturday. He reached the Abu Dhabi airport in advance on Thursday night with his family – wife, a four-year-old and two-month-old – for their flight to Kozhikode, Kerala on Friday.

And on Friday evening, a tired Shamnad explained to Khaleej Times the struggle the family went through after a 16.30-hour delay of Air India Express (AIE) flight IX348 to Kozhikode. He was wondering how to reach the wedding venue in his hometown in Kasargod district, more than four-hour distance from the Kozhikode airport.

Shamnad and family were among more than hundred passengers, who were stranded in the Abu Dhabi International Airport for almost 19 hours. The flight, which was scheduled for 12.20am on Friday, finally took off at 4.50pm.

An Air India Express official told Khaleej Times that it was ‘a very rare situation’ due to a ‘progressive engineering delay’. “There was an engineering issue and we couldn’t solve it as easily as expected,” he said.

K.K. Moideen Koya, a media professional in Abu Dhabi, had a meeting to attend in Kozhikode at 3pm and he was still at the airport at 4.30pm. “It was an important meeting with a state minister and I missed it. The worst thing we faced was the lack of communication from the AIE officials,” said Koya.

Parents of a four-month-old child, who didn’t want to be named, said they had to cancel a hospital appointment for their child.

Passengers said that they were informed about ‘some delay due to technical reasons’ only at the time of the boarding. “In the beginning, they said the flight would be taking off soon and we had to wait. However, later they announced the flight would be delayed further and those who wanted could avail of hotel accommodation. We were checked in at a hotel by 5.30am,” said Shamnad.

Some of the passengers opted for a refund while a few others returned home after an assurance from the airline officials that they would be informed about the flight timing and a reimbursement of taxi fare.

However, the struggle of the passengers was nowhere near an end. Just after a two-hour rest at the hotel, they were asked to report back by 8am at the airport.

“First, we were informed at the hotel that the flight would take off by 10am but they continued to change the time. By 2.30pm, we boarded the flight and then had to wait inside it for more than two hours,” said Koya minutes before the flight took off.

Some passengers, who opted to go home and return upon information from the AIE, complained they were not informed about the flight schedule. “We had collected the number of some co-passengers and they informed us in the morning that they are checking out from the hotel. If we had waited for any information from the airline, we would have missed the flight,” a passenger said.


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New Year offer: Fly to India for as low as Dh175 and fly back to Dubai with 10% off

December 15, 2018 by ranjith

Check out the list of various destinations and avail the special offers.

Select airlines such as Indigo, Jet Airways and flyDubai have announced their New Year sales. If you haven’t booked your tickets, you can check the list of various destinations and avail these special offers.


India’s budget passenger carrier Indigo on Wednesday announced a special four-day New Year sale across its international network covering over 90 routes.

The airline is offering cheap international flight tickets under its ‘Foreign skies, local fares’ offer, starting at Rs3,399 (approximately Dh175).

According to IndiGo’s website, the offer is valid on tickets booked from December 12 to December 16, 2018. Customers can avail the discount on travel period beginning on or after December 27, 2018, to April 15, 2019.

This offer is valid for bookings made at least 15 days prior to the date of departure, provided that the date of travel is not after April 15, 2019.

The discount is subject to availability and will not be applicable on airport charges and government taxes. Tickets can be booked through IndiGo website or mobile app.

The offer is valid only on non-stop flights on various sectors across it’s international network and cannot be clubbed with any other offer, scheme, or promotion, the airline said in the website.

Jet Airways

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